Terms and Conditions

These terms and conditions outline the rules and regulations for the use of DWSNET OÜ's Website, located at https://dwservice.net.

DWSNET OÜ is a virtual company based in:
Sepapaja tn 6
15551 Tallinn - Estonia

By accessing this website we assume you accept these terms and conditions. Do not continue to use DWService if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Service Agreement SLA

The Company and the Client mutually agree that access to DWService will be provided by the Company with the guarantee of a level of availability of services equal to 95% of the time 24 hours a day 7 days a week for the whole year (Service Level Agreement, SLA).

In any case of violation or non-fulfillment attributable to the Company, the same will respond within the limits set by the SLA being expressly excluded, now by then, any other indemnity or compensation to the Client for direct or indirect damages of any nature and kind. The Client acknowledges and accepts, now by then, that in all cases where the SLA does not apply, DWSNET OÜ will respond exclusively within the limits of the sum spent by the Client in the last 12 months.

The Client also acknowledges that the Company in no case can be held responsible for any damage that may arise to the Client himself or to third parties as a result of the use of DWService as well as of the processing generated by the Application, the Client being in any case required to verify the correctness of the processing obtained using DWService.

Returns & Refunds

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit within 30 days.


We employ the use of cookies. By accessing DWService, you agreed to use cookies in agreement with the DWSNET OÜ's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, DWSNET OÜ and/or its licensors own the intellectual property rights for all material on DWService. All intellectual property rights are reserved. You may access this from DWService for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. DWSNET OÜ does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of DWSNET OÜ,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, DWSNET OÜ shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

DWSNET OÜ reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You hereby grant DWSNET OÜ a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Using DWService.net

DWService is provided as is as a tool to access remote computer. We may not be responsible for any illegal actions undertaken with it. Users should be notified when their machines is being accessed from a remote location.

The communication established with the remote machine go through one of out managed server - called node. This traffic is encrypted and we do not sniff nor store any user data. DWService may not be held responsible for any illegal data sent by a user to our servers.

We provided bandwidth in our free and paid subscriptions in order to enable remote access interactions. However, note that the maximum bandwidth is provided to the best of our ability and largely depends on our infrastructure and currenly active users at any given time. Therefore, we are unable to fully guarantee maximum performance at all times.

Similarly, we cannot guarantee full availability of the service, nor can we ensure user support.

In order to provide more security to your DWService.net account, we offer the option to activate Two-factor Authentication. However, in case you lose access to your account, we may not recover it for you. To prevent being locked out of your account - for instance is you lose access to your smartphone - we recommend that you do keep your backup code in a safe place.

DWSNET OÜ reserves the right to close a user account if the company is notified of a malicious behavior originated from that account.

Using the DWAgent software

The DWService agent is open source softwarewhich works in pair with DWService.net. We have published its code for anyone to have a look at it and eventually modify it according to their needs. However, we may not be held responsible for any alterations that would be done for malicious purposes

Updates are automatically delivered to the DWAgent software whenever it is connected to the DWService online infrastructure. Updates only apply to modules related to the DWAgent.

Using the DWService API (application programming interfaces)

We sell a service of API in order to enable third party developers - refered to as the Buyer - to implement DWService within their own applications. We may not be held responsible for any development that would be done for malicious purposes.

In order to use the aforementionned DWService APIs, the Buyer has to buy credits called tickets. Credits will unlock certain features provided by the API service.

Credits shall only be bought from DWSNET OÜ. We do not authorize credits transfer from one DWService API account to another. Hence, a DWService API accout may not try to resell credits to another Buyer.

Any purchases made on the DWService API website are not refundable.

Tickets have a validity of 24 months based on the time of the financial transaction. If the Buyer has not used those tickets during that period, the account will be identified as inactive. The Buyer will therefore lose those tickets and may not ask for a refund from DWSNET OÜ.

DWSNET OÜ reserves the right to terminate a API account if the company is notified of a malicious behavior originated from that API account.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of DWSNET OÜ; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to DWSNET OÜ. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

No use of DWSNET OÜ's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.