To protect your privacy we don't store information from the agent on our servers. Communications between users, our servers and agents are encrypted so that third parties can't access them.
The software is updated automatically.
This software will allow you or someone else full remote access to your computer. Be sure only to allow access to the people you know and trust. If you were cold called and asked to download this software, this is likely to be a scam and you should consider if you wish to proceed.